Syntree is a reagent brand operated by Alachem Co., Ltd., Japan. We provide reliable domestic and international shipping solutions for chemical reagents, intermediates, and research materials in compliance with applicable regulations.
Orders are shipped from our warehouses located in Japan or from approved partner facilities. The shipping origin will be determined based on product availability, regulatory requirements, and destination.
For deliveries within Japan, we typically use trusted local carriers such as Yamato Transport, Sagawa Express, or Japan Post.
International orders are shipped via reputable courier and freight service providers, including DHL, FedEx, UPS, or air freight forwarders, depending on the nature of the product and destination country.
Certain chemical products may be classified as hazardous materials. These items will be shipped in accordance with IATA, IMDG, ADR, and other applicable international transport regulations.
Not all products can be shipped to all countries. Shipment availability depends on local regulations, carrier restrictions, and end-use declarations.
As a Japan-based company, Syntree complies with Japanese export control laws and international trade regulations. For some products, additional documentation such as end-user statements or import permits may be required prior to shipment.
All products are securely packaged to ensure safety and integrity during transport. Packaging is selected based on chemical properties and transportation requirements.
If you experience any issues such as damaged packages, missing items, or delivery delays, please contact us within 3 business days of receipt at sales@syntree.com.
Once your order has been shipped, a shipping confirmation including tracking information will be provided by email whenever available.
For specific shipping requirements or bulk orders, please contact our sales team in advance.
