Privacy Policy

This Privacy Policy describes how Syntree, a reagent brand operated by Alachem Co., Ltd. ("we", "our", or "us"), collects, uses, stores, and protects personal information obtained through our website and related services.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through our website, online inquiry forms, email communications, and other business-related interactions. It does not apply to third-party websites linked from our site.

2. Personal Information We Collect

We may collect the following categories of personal information:

• Identification information (name, company name, department, job title)
• Contact information (email address, phone number, mailing address)
• Business-related information (purchase inquiries, technical requests, quotations)
• Communication records (emails, inquiry forms, customer support correspondence)
• Technical data (IP address, browser type, operating system, access logs, cookies)

3. Purpose of Use

Your personal information may be used for the following purposes:

• Responding to inquiries and providing requested information or services
• Processing business communications related to reagents, chemicals, or custom synthesis
• Improving website functionality and user experience
• Sending product updates, newsletters, or marketing communications (where permitted)
• Ensuring compliance with applicable laws, regulations, and export control requirements

4. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds: consent, performance of a contract, compliance with legal obligations, or legitimate business interests.

5. Sharing and Disclosure of Information

We do not sell personal information. We may share personal information with:

• Affiliated companies within Alachem Co., Ltd. group
• Trusted service providers (IT services, website hosting, communication tools)
• Authorities or regulators when required by law or legal process

6. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We take appropriate measures to ensure an adequate level of data protection in accordance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website traffic, remember user preferences, and improve our services. You may control cookie settings through your browser.

8. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

9. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or disclosure.

10. Your Rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict the processing of your personal information, or to withdraw consent for certain uses.

11. Children’s Privacy

Our website is intended for business users and is not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date.

13. Contact Information

Alachem Co., Ltd.
Email: info@syntree.com